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<FONT FACE="Verdana, Helvetica, Arial"><SPAN STYLE='font-size:11pt'>We regularly advise customers to have a clear helpline/single channel contact details, and to put this prominently on the front of a document, usually on the right and at the top. <BR>
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Our customer research consistently seems to support this – but we don’t have any statistical data on cause and effect of this as a single variable. <BR>
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Just wondered if anyone knows of any such research along these lines? <BR>
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Andrew Boag<BR>
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Boag Associates<BR>
T +44 (0)20 3008 6491<BR>
F +44 (0)20 3008 8601<BR>
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The contents of this e-mail are confidential and intended for the addressee only.<BR>
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